Clarity Protect

Life happens. We get it!

Complete protection

Protection for all your everyday must-haves

Quick Registration

Choose our phone-only protected or Everything protected plan. Powered by AKKO. Online, Instore or by calling

1-877-870-8901 today.

Full Protection

Input your items' information and snap a few photos. Done! Now they're fully protected. Then simply add/remove items anytime you get new stuff. 

Easy Repairs & Replacements

Get repairs done quick- often same day for phones! We pay the store or can pay you by PayPal immediately upon claims approval.



PHONES BREAK. YOUR BUDGET DOESN'T HAVE TO.

 When an accident happens, keep your phone and the memories on it by choosing overnight repair (ONR) instead of paying a replacement deductible. Open enrollment going on now! Sign up today to avoid the price tag and headache that come with a damaged or malfunctioning device.

Phone Only Protection

Protect any phone against damage, breakdowns, and theft
Starting at $5 Monthly
  • Protect any phone
  • $29 - $99 deductibles
  • Accidental damage
  • Parts & battery failures
  • Theft
  • Replacement cost of your phone
  • Unlimited claims*

Phone Only Protection

Protect any phone against damage, breakdowns, and theft
$ 15 Monthly
  • Protect 1 phone + 25 items
  • $29 - $99 deductibles
  • Accidental damage
  • Phone parts & battery failures
  • Theft
  • Up to $2,000 per claim
  • Unlimited claims*

affordable device protection options, starting at only $5 a month!

Phone Only

Protect your phone against damage or breakdowns

Everything

Protect 1 phone + all your devices and more (25 items)

Family Plan

Protect multiple phones against damage, breakdowns, and theft.

Unlimited screen repairs

Get peace of mind for drops and spills. Available for eligible devices in select areas. Newer models may not be eligible. See details


50GB photo storage

Secure your memories with included Clarity Storage. Good for 1 eligible device with Clarity Protect plus for 1; up to 4 eligible devices with Clarity Protect plus for. See details

How our claims process works

Tell us what happened

We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.

Fulfillment options

Based on what's wrong, we'll give you repair or replacement options to choose from.

Track your claim

We'll get you a working device as fast as we can - stay updated every step of the way!

Start, resume, or track your Clarity Protect claim.

Got questions?

How do I file a claim?

Customers may file a claim using the Akko app.

For loss/ theft claims, you may need to call Clarity Wireless to suspend service. You may be required to disable the Find My/ Find My iPhone feature prior to making a claim and before sending back a claimed device. Remember to file a claim within the time frame indicated in your coverage documents.

You will need the following information:

  • Make, model, IMEI and details about what happened to your damaged or lost device
  • Contact info. We may ask you for your picture ID in the claims process.)
  • Payment method for service fee/deductible
  • Shipping information (domestic U.S. only)

You may be required to provide additional documentation (such as a proof of loss form) to process your claim.

Once my claim is approved, what are my service options?

When you file a claim, we’ll present you with the replacement options available to you, which may include service through Apple for eligible devices, device replacement through AKKO! Upgrades, advanced exchange replacement by mail and in-store repair. If your claim is authorized for replacement:

  • It’ll be with a reconditioned one of like kind and quality. If a reconditioned device isn’t available, we’ll replace it with a new device of like kind and quality. Device color may vary depending on availability.
  • It’ll be shipped the next business day, when available, at no additional cost to you once your claim is approved by Akko.
  • You’ll have 10 days to return your damaged device. Otherwise, a nonreturn fee will apply. Instructions on how to return the device and prepaid shipping materials will be provided.

If your claim is authorized for in-store repair:

  • You’ll receive a notification with repair location information to have your device repaired.
  • Replacement parts used for repairs will come from our authorized servicer’s inventory. This may include reconditioned, rebuilt or new parts of like kind and quality to the original device parts.
When can I add Clarity Protect?

You may enroll while making a qualified Clarity Wireless device activation, purchase, lease or finance. If you’d like to enroll afterward, or if you’re bringing your own device, it must be within 90 days of your transaction and the device will need to pass a visual and mechanical Inspection in a Clarity Wireless store or via the online app verification process. Enrollment is optional, may be canceled at any time, and isn’t required to activate, purchase or finance the device or obtain Clarity wireless services. Please remember to make or receive a call, send a text, or access data on the device (not using Wi-Fi) to verify that your device is active on the Clarity Wireless network. Additionally, there are occasional "open enrollment" periods. Qualifying events apply to new customers and existing customers who are upgrading their device.

What do I get with the Akko® app?

As part of Clarity Protect> you get access to a host of extra benefits available in the Clarity Protect>® app by Akko®:

  • Access to unlimited live technical support via chat for all of your smart devices
  • View your coverage details
  • File and track a claim
  • Troubleshoot your device with helpful device-specific step-by-step guides

Make sure you download and register today.

How much does Clarity Protect cost per month?

The costs can range from $5 to $25 (+ applicable tax) a month, per device depending on the type of device or plan you have.

How do I get unlimited screen guard replacements through Clarity Protect?

As a Clarity Protect customer, if you purchase an eligible screen protector from Clarity Wireless on the same day you enroll in Clarity Protect or after, you can get it replaced in-store at no additional cost. (This excludes liquid glass screen protectors.)

Do I have to sign a contract?

No, there is no contract, and you can cancel at any time.

What is not covered Clarity Protect?

Fraud and willful destruction are not covered.

What is the difference between a manufacturer's warranty and Clarity Protect?

Manufacturer warranties typically only cover defects in workmanship and materials for a specific period of time. Clarity protect covers any device for any reason at all.

How does unlimited claims for screen break repairs and accidental damage work?

With Clarity Protect, you are eligible for unlimited claims for screen break repair at a $29 deductible each as well as unlimited claims for all other damage repair at a $99 deductible each. *Some phones may have higher deductible such as (Fold, Flips)

Phone Insurance: Phone Insurance is a replacement service provided to customers of Clarity Wireless. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions. Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. Other exclusions and conditions may apply. For complete program details, visit www.getakko.com.
Other Terms: Offers/coverage not avail. everywhere or for all phones/networks. Prohibited network use rules & other restrictions apply. Ask a sales representative for add’l details or visit Claritywirelesstx.com.