At SmartPhone 101 you'll learn how to customize your phone, download apps, share photos, listen to music and more!

Customized One-On-One Help

Get personalized help from our Teen Techs at Smartphone101. Our staff along with volunteers from Samsung, Apple, Moto, will teach you all about your smartphone.
Need help downloading an app?
Want to connect bluetooth devices?
Send a picture text?
Our teen techs can help. 

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Why is my iPhone not ringing?
  • If your iPhone is no longer ringing or notifying you of calls or texts, the "Do Not Disturb" feature may be turned on. To check, do the following:
    • Settings > Do Not Disturb > Toggle off if it is on.
  • If that is not toggled on, you may have hit the hardware mute switch - this turns the ringer off and only allows the phone to vibrate. It is located on the left side (facing the device) directly above the volume buttons. If you see a red line, the device is on silent mode and you need to switch it.
How do I set up my voicemail?
  1. Open up the dialer
  2. Press and hold 1
  3. When the voicemail system answers, enter last 4 of phone number (the default passcode).
  4. Follow the tutorial instructions to up your custom greeting, name and passcode.
How do I check my voicemail?
  • You can check your voicemail by opening up your dialer, and pressing and holding 1, then enter your passcode when prompted

  • If you have an iPhone, you can take advantage of visual voicemail by doing the following:
    • Open the phone app on your iPhone.
    • Tap the voicemail icon in the bottom right corner of the screen.
    • Select the voicemail you want to listen to.
What is airplane mode?
  • Airplane Mode is a mobile setting that switches off your phone’s connection to cellular networks. While in Airplane mode, you can still turn on, and use WiFi and Bluetooth. You will not be able to make phone calls, send text messages, or use any apps, or features that require mobile data.

What is the difference between Data and Wi-Fi?
  • Wi-Fi uses an Internet provider (Wi-Fi connects to a router, cellular data does not) and is only accessible where the network is provided. Wi-Fi is another frequency of radio we use to wirelessly connect devices. To use it for Internet access, your tablet or smartphone connects (over Wi-Fi) to a wireless router—like the one you access at home or at your favorite coffee shop. (The router itself typically plugs into the wall to connect to an Internet service provider).
  • Data is anywhere you have cell service and is connected by a cell tower signal.
How do I set up call forwarding?

Dial *72 from your cellular device, you will then enter the number you wish to forward your calls to. In order to cancel call forward you will dial *73.

Do I have to let my battery completely die before I recharge it?
  • No, this is not necessary with new batteries and devices.
Why does my battery go dead so quickly?

Everything you do on your phone impacts battery life.  The more you use it, the faster your phone will die.  You can help maximize battery life by disabling things you’re not using such as Wi-Fi, Bluetooth, GPS, and NFC. You can also increase battery life by shortening your screen timeout time and lowering the screen brightness in the menu/settings/display settings menu. It’s also important to remember that every device has different battery life based on the size of the battery and the version of software on the device.

How do I backup my the content on my phone?
  • For iPhones do the following to backup your content:
    • Go to settings
    • Click on your name at the top
    • Turn on iCloud backup
      • iCloud will automatically back up your iPhone daily when it is connected to power and on Wi-Fi.
  • For Androids do the following to backup your content:
    • Open your settings
    • Tap system
    • Go to backup
      • You can also search your settings for "Backup"
    • Tap back up now
Do I need an anti-virus program for my smartphone?
  • For iPhones, Apple built iOS to be as secure as it can be. And because all apps are checked before they’re allowed into the App Store, there’s a very small chance of it containing a virus. The short answer, then, is no, you don’t need to install antivirus software on your iPad or iPhone.


  • For Androids, this comes down to personal preference. Google puts in several barriers against any malware/viruses, which should stop most viruses in their tracks. As long as you install apps from verified sources, such as the Play Store or Amazon’s app store, you should be safe. Avoid installing 3rd party and untrusted apps.  That’s usually where people get into trouble. If you want an extra layer of protection, then feel free to install an antivirus program from the Play Store.
How can I track my phone if I lose it?
  • For Androids:
    • Go to and sign in to your Google account.
    • Select the lost device and the lost phone will get a notification.
    • On the map, you can get information about where the phone is.
      • If the phone is turned off, it will stop communicating to towers nearby and can be traced only to the location it was in when it was still on.
      • Learn more about tracking your Android here.
  • For iPhones:
    • To find your device, sign in to Or use the "Find My" app on another Apple device you own.
      • If your device doesn't show up, you may have not had "Find My" turned on.
    • Hit "Devices" and select the lost device.
    • From there you can view the battery life of the phone, see where it was last seen, play a sound, mark as lost or erase the device.
      • Learn more about tracking your iPhone here.
What is an app?
  • Think of apps like programs on a computer.  They can be used to add functionality to your device, such as a flashlight or compass app, or they can be used for entertainment purpose, like games, movie and music apps.  You can also use apps to customize you’re the look, feel and sounds on your device.